Much of what we do at Eigenworks is aimed at helping companies retain customers. We seek to understand why customers leave or “churn”, and identify strategies that can help retain more of them in the future.
Eigenworks recently had the privilege of taking part in a workshop with Charles McFarland’s Theatre of Commerce - two days of role-play, laughter, and learning to understand ourselves. At Eigenworks we promote win/loss analysis and churn analysis...
This week some titillating stories were published about Apple's internal culture. Among the news: Apple has hired a pair of ivy-league biz profs to codify its internal processes, leadership, and management culture. The case studies will be used...
Have you read Outliers by Malcom Gladwell? It takes a lot of thinking about success and turns the thinking upside down. It's a quick and easy read, but I found it quite thought provoking and it's full of great stories.
Raise your hand if your standard pitch deck starts a bit like this:
Continuing from Part 1, here are more Rules and Laws to help Product Managers in their jobs.
I was walking with my friend Michael last week in the Oakland hills, and he came out with the most hilarious question: What would a normal person do?