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(How) do you measure customer satisfaction?

Dear Readers,

New Ideas: Are we masturbating here?

I haven't cleared this topic with my co-bloggers, so please let me say up-front: I take full responsibility for this post. - Alan Armstrong

Who's in charge of price? (Hint: It's the person who speaks with the buyer.)

Eigenworks is shopping for a product. Over the last few months I've been looking to license some software from a vendor. The price is not astronomical, but it's a significant chunk for a company of our size. If we license the product, the vendor...

Competitive intelligence using lost deals

Another idea for PMs who lack permission to do win/loss analysis

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