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Will the Sales Department of the Future Report to Customer Success?

Roger Lee at Battery Ventures held a dinner for Customer Success leaders tonight in Oakland with about 35 people from their portfolio companies. The timing was not an accident; the dinner was deliberately held on the eve of Pulse 2016, the...

Worth repeating: What makes a relationship resilient?

BY ALAN ARMSTRONG

I spoke last week at a gathering of sales people, and we really dug in to the concept of power in relationships. Many of us feel power imbalances in relationships, but perhaps none more than a sales person.

A tale of two companies: The discounter and the price leader

Tweet this: New post @OnPM: "The discounter and the price leader" by @AWArmstrong http://wp.me/pXBON-2mq #prodmgmt #sales #negotiation #strategy #price

Unsticking the stuck deal

By Alan Armstrong

Have you ever heard this story before?

Your price is (probably) not the problem

By Alan Armstrong

A true story: The date was June 23, 7 days before quarter-end. Terri came to the sales meeting and said she could close another deal, this one for $75k, but she needed a 50% discount to make it happen. Discount granted, and $150k...

Exactly like me: The perfect reference customer

By Alan Armstrong

Most companies think that any satisfied customer is a good reference customer. But the truth is very different, and companies have lost deals because they don't understand what's going on or how to select a good reference. So...

Screw the Sales Process. Study the Buying Process

We spend way too much time in our companies designing, measuring, and enabling, the Sales Process.

Your CV is a sales document, not a feature sheet

Last weekend my nephew Josh asked me to take a look at his résumé. He's only 17 years old, so how hard could it be? Provide his name, address, phone number, and job history, right?

(How) do you measure customer satisfaction?

Dear Readers,

How to get a lost account to speak with you

One of the most difficult things in Win/Loss Analysis is getting someone from a lost account to speak with you. Why would they spend the time, and why would they reveal anything to you? Once an evaluator rules you out, they have absolutely no...

Competitive intelligence using lost deals

Another idea for PMs who lack permission to do win/loss analysis

Measuring the selling cycle

When I talk to Product Managers about Win/Loss Analysis, one of the first steps I suggest is to analyze the sales funnel to find out where we are losing traction. (Normally I'm focused on places we're losing traction, but the same thinking applies...

To the sales people, you are just a chicken

In my first post on this blog, I mentioned that I had taken on a full-time sales role for the first time. Every one of you should consider a role in sales for a year or two ... it is a real education.

Waiter: SE, Salesperson, or Product Manager?

Often when I am eating out, I ask the waiter for a recommendation. And so often the response is the same: the waiter responds by telling me what she prefers. Frankly, I don't care what my waiter prefers! In fact, when I imagine my waiter eating, it...

Value-based pricing

One day last week, my sandals broke. One of the straps just came undone at the seams. These were pretty nice sandals; I got them on sale for $75, but they retail at about $200 in Canada, and there were in otherwise good shape. So I decided to get...

And another thing. Software demos need serious help

Most product demos are really terrible. SEs - at least a lot of the ones that I've seen - love to focus on the product features, but forget that they have an audience with specific goals and problems, and the audience doesn't really care about...

Why I hate PowerPoint

I hate PowerPoint. I hate what it has done to modern meetings, and I hate the fact that it is expected that one will produce slides for each meeting. Am I being a little strong here? Maybe the verb should be lament. Yes, I lament the dominance...

Negotiation 101: You have to give to get

Repeat after me: It's not (only) about price.

Why is it that in the end, negotiations so often come down to price? I have worked with sellers for many years now, and I am often dismayed at how little power they feel during a negotiation, and even...

Can we chat about sales introductions?

Call me strange. I will often listen to a sales introduction or a marketing pitches even when I'm not interested in the product. It intrigues me to explore what works and what does not. Today I got one that made me chuckle. On the surface, this...

Just as we launch the Blog on Product Management ...

... I join the sales team. For over 10 years now I've been doing product management and marketing, and about a month ago I was recruited into sales. Actually Business Development, recruiting channel partners. At Fortiva our CEO Eric Goodwin believes...

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